Terms & Conditions
Last Updated: November 30, 2025
Agreement to Terms
By accessing Kitchen Core's website or using our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our services.
Our Services
Kitchen Core provides luxury kitchen design and installation services, including:
- Design consultations
- Kitchen planning and 3D design
- Material and appliance sourcing
- Manufacturing and installation
- After-sales service and maintenance
Client Obligations
As a client, you agree to:
- Provide accurate and complete information
- Allow access to the work site at agreed times
- Make payments according to the agreed schedule
- Approve designs before manufacturing begins
- Inspect work upon completion and report any issues promptly
Ordering Process and Payment
Initial Consultation
We provide a free initial consultation to discuss your requirements and provide a preliminary estimate.
Quotation and Approval
Following consultation, we provide a detailed quotation including design, cost, and timeline. Work begins only after your written approval.
Payment Schedule
- Deposit: 30% upon contract signing
- Second Payment: 40% upon commencement of manufacturing
- Final Payment: 30% upon completion
*Payment terms may vary based on project size
Cancellation and Refunds
- Cancellation before manufacturing: 70% refund of deposit
- Cancellation after manufacturing begins: 30% refund of total paid
- Cancellation after installation: No refund
- All cancellation requests must be in writing
Warranties
Workmanship Warranty
We provide a 2-year warranty on the quality of workmanship and installation.
Materials Warranty
Materials and appliances are subject to manufacturers' warranties.
Exclusions
The warranty does not cover:
- Damage from misuse or abuse
- Normal wear and tear
- Damage from accidents or natural disasters
- Unauthorized modifications
Intellectual Property
All designs, drawings, and materials provided by Kitchen Core remain our intellectual property until full payment is received. They may not be used or reproduced without written permission.
Liability
Our liability is limited to the total value of the contract. We are not liable for:
- Indirect or consequential damages
- Work performed by unauthorized subcontractors
- Delays caused by circumstances beyond our control
- Site issues not disclosed at the time of assessment
Force Majeure
We are not responsible for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, wars, strikes, and government actions.
Dispute Resolution
In the event of any dispute:
- We will first attempt to resolve the matter amicably
- If unsuccessful, we will resort to mediation
- Governing law is the law of the United Arab Emirates
- Jurisdiction is the courts of Dubai
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will become effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of modified terms.
Contact Us
For questions about these Terms and Conditions, please contact us:
Kitchen Core
Email: info@kitchencore.com
Phone: +971 55 999 0501
WhatsApp: +971 55 999 0501